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Welcome to our online store!
If you plan to purchase any of the items presented on our website, we welcome your emails to ask any questions that you may have or to obtain further information. We will try to provide you with more details of the condition of any of the item(s), if stated condition(s) is not to your satisfaction. We want to encourage you to ask whatever questions you may have, regarding its state of preservation, its history and estimated period of manufacture before you make your commitment to buy it. We can forward additional images if needed and if available. Just give us the name of your chosen piece and in which section it is contained.
We have confidence in the items that we sell and want our customers to feel the same way when buying them. Therefore, all our pieces, including our antique pieces (ones that are over 100 years old), come with a money back guarantee if found not to be as stated within the item description (but for obvious reasons this guarantee does not include the refund of shipping & insurance fees (see more below). We have hand picked each of the pieces in the collection during our extensive travels across Southeast Asia and Indonesia. It is our aim to provide accurate descriptions and photographs of all collection pieces. It should be noted that there could be some variation in the color of some pieces due to the combination of web resolution of images and digital photography. As such, we are confident of the authenticity of the pieces in the collection and that they are correctly and precisely represented here. In the unlikely event that an antique piece from our collection is proven to not be authentic by at least two certified and reputable appraisers with a written statement by both, the piece can be returned at any time for a full refund. The buyer is responsible for paying all postage and insurance fees and to return it in the condition that it was sent.
All prices are quoted in US dollars and are exclusive of shipping cost and insurance FOB San Rafael, CA.
The buyer is responsible for making arrangements for customs clearance and delivery at the foreign port of destination. You will be notified once your shipment has left our gallery and a tracking number will be given when available.
All items purchased from IndoArts. Inc., are made pursuant to an implied “shipment contract”. Basically, this means that when an item is shipped after purchase, the risk of loss and title for such items pass on to you, the buyer, upon our delivery to the shipping carrier.
Again, customs clearance and transportation charges within the country of destination are the sole responsibility of the buyer.
Please, remember that shipping and handling charges are not refundable so, check your order immediately upon receipt and report any discrepancies. Please note that any returns need to be authorized by IndoArts, Inc. via email. Questioned items must be returned within 15 days from ship date in its original condition and insured. We believe in customer service and want you to be pleased with doing business with us.
Overview of IndoArts Policies
The items available for online sale are only a selection of our wide-ranging stock of individual items. If you have any particular requirements, please feel free to contact us.
Payment
We accept PayPal, Checks drawn on U.S. banks and Money Orders (U.S. or International) in U.S. Dollars. Please contact us directly by e-mail if you experience any difficulties in submitting a payment.
Fees
California residents must pay sales tax of 7.25%. No other taxes are collected. The shipping cost is clearly posted in our checkout system. Our shipping calculator allows USA and International customers to know the EXACT cost for shipping before purchase.
Shipping
We ship upon receipt of payment, FOB San Rafael, California, USA, typically within 48 hours. We ship via the US Postal Service (USPS):
US Postal Service within the USA
Media Mail is used for books, film, manuscripts, printed music, printed test materials, sound recordings, play scripts, printed educational charts, loose-leaf pages and binders consisting of medical information, videotapes, and computer-recorded media like CDs and diskettes. The cost is based on weight of 70 pounds or less and normally arrives between 2 to 9 days.
First-Class Mail® is used for personal and business correspondence. It includes postcards, letters, large envelopes, small packages, and any mail able item weighing 13 ounces or less. Pieces over 13 ounces can also be sent as Priority Mail. The cost is based on weight of 13 ounces or less and normally arrives between 1 to 3 days.
Priority Mail® is used for documents, gifts, merchandise, and any mail able item weighing 70 pounds or less. Priority Mail Service offers two to three-day delivery to most domestic destinations.
Express Mail. This service comes with money-back guaranteed overnight to two-day service includes tracking, proof of delivery, and insurance up to $100. Additional insurance up to $5,000 may be purchased for merchandise. Delivery to many destinations is available 365 days a year with no extra charge for Saturday, Sunday, and holiday delivery. The cost is based on weight and the maximum weight is 70 pounds.
International shipments typically arrive between 2 to 3 weeks depending on what service you choose. Note that international customers generally pay no customs or duties for books or other printed materials. Any customs regulation for other items reflects the policies of the country of destination and is the sole responsibility of the customer.
Refunds & Returns
Our antique pieces (ones that are over 100 years old) come with a money back guarantee if found not to be as stated within the item description and can be returned at any time. Please, make sure to read the specific details stated above before you return a questioned piece. For any other piece in question you must notify us of your desire to return your purchase within 7 days of receipt and returned only with our written acknowledgment. The item must arrive here within 15 days from our ship date to you. All returned items must be the same item in the exact same condition as originally shipped and insured. Refunds are based on the final item purchase price only, less a 10% restocking fee. Shipping costs, insurance, and handling charges (if any) are non refundable.
Contact Us
We are in the office Monday - Friday from 9am - 5pm (PDT) Pacific Daylight Savings Time. We do not ship on weekends or on any USA recognized holidays. Our phone and FAX number is 415-453-1896. Please see our e-mail form on our Contact Us page to reach us by email. For your peace of mind, we do keep all customer contact information (e-mail addresses, phone numbers, etc.) very private and will not be disclosed or sold to anyone.
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